{"id":1917,"date":"2015-12-10T12:04:53","date_gmt":"2015-12-10T12:04:53","guid":{"rendered":"http:\/\/www.manttest.net\/cat\/?p=1917"},"modified":"2015-12-10T12:04:53","modified_gmt":"2015-12-10T12:04:53","slug":"net-13-com-definir-mails-en-el-workflow-de-sol%e2%80%a2licits","status":"publish","type":"post","link":"https:\/\/www.testjg.es\/ca\/tutorials\/net-13-com-definir-mails-en-el-workflow-de-sol%e2%80%a2licits\/","title":{"rendered":"NET-13 COM DEFINIR MAILS EN EL WORKFLOW DE SOL\u2022LICITS"},"content":{"rendered":"

Quan un usuari fa una sol\u00b7licitud en MantTest.net \u00e9s important que rebi un seguit d’avisos perqu\u00e8 pugui comprovar l’evoluci\u00f3 de la petici\u00f3. Per a aix\u00f2 el programari permet configurar un seguit de mails per defecte que enviar\u00e0 autom\u00e0ticament contenint la informaci\u00f3 de cada cas particular.<\/p>\n

El primer pas per a la definici\u00f3 dels missatges ser\u00e0 obrir l’arbre de zones i obrir la zona gestionable a configurar. Les zones gestionables surten senyalitzades a l’arbre amb una clau anglesa a la seva dreta.<\/p>\n

 <\/p>\n

\"Imagen45\"<\/a><\/p>\n

\n

\n

\u00c9s possible configurar missatges, tant per a la creaci\u00f3 com per a l’eliminaci\u00f3, aix\u00ed com per informar dels diferents canvis d’estats tant de la sol\u00b7licitud, com de l’ordre que se\u2019n derivi.<\/p>\n

 <\/p>\n

\"Imagen46\"<\/a><\/p>\n

 <\/p>\n

\u00a0<\/span><\/p>\n

Missatge en la creaci\u00f3 de la sol\u00b7licitud<\/span><\/strong><\/p>\n

Per definir els missatges en la creaci\u00f3 de la sol\u00b7licitud dins de la pestanya de “Fluxos de treball” haurem desplegar la de “Fluxos de treball per a sol\u00b7licituds” i buscar l’apartat de “Envia aquest missatge quan es creu”, aqu\u00ed trobarem alguns missatge per defecte que podrem editar o crear de nous.<\/p>\n

 <\/p>\n

\"Imagen47\"<\/a><\/p>\n

\n

\n

Missatge al eliminar la sol\u00b7licitud<\/span><\/strong><\/p>\n

La configuraci\u00f3 d’aquest missatge es troba just en a continuaci\u00f3 dels missatges de creaci\u00f3 i el seu funcionament es regeix pels mateixos conceptes.<\/p>\n

 <\/p>\n

\"Imagen48\"<\/a><\/p>\n

 <\/p>\n

\"Imagen49\"<\/a><\/p>\n

\n

\n

Missatge al canvi d\u2019estat de sol\u00b7licitud<\/span><\/strong><\/p>\n

Un cop definits els mails extrems es pot configurar l’enviament de missatges, perqu\u00e8 l’usuari pugui fer seguiment del canvi d’estat de la sol\u00b7licitud.
\nPer a aquesta configuraci\u00f3, dins encara de l’apartat “Flux de treball per a sol\u00b7licituds”, ens dirigirem al subapartat “Estat del flux de treball”. La configuraci\u00f3 del mail a enviar quan s’arribi a un estat determinat es realitzar\u00e0 dins de la definici\u00f3 d’aquest estat.<\/p>\n

 <\/p>\n

\"Imagen50\"<\/a><\/p>\n

\n

\n

\"Imagen51\"<\/a><\/p>\n

\n

\n

Missatge al canvi d\u2019estat de l\u2019ordre<\/span><\/strong><\/p>\n

Igual que en el seguiment de la sol\u00b7licitud, tamb\u00e9 \u00e9s possible configurar missatges autom\u00e0tics per al seguiment de l’ordre de treball relacionada. Per realitzar la definici\u00f3 d’aquests missatges, haurem de canviar d’apartat i dirigir-nos al de “Flux de treball d’ordres correctives o d’altres treballs” segons el cas.<\/p>\n

\n

\"Imagen52\"<\/a><\/p>\n

\n

Un cop localitzat l’apartat i seleccionat l’estat a configurar la definici\u00f3 \u00e9s la mateixa que en el cas anterior.<\/p>\n

\n

\"Imagen53\"<\/a><\/p>\n

\n

\n

\"Imagen54\"<\/a><\/p>\n

\n

Contingut del missatge<\/span><\/strong><\/p>\n

\u00a0El contingut del missatge es compondr\u00e0 per un text predefinit aix\u00ed com si es desitja d’informaci\u00f3 referent a la sol\u00b7licitud o a l’ordre espec\u00edfica en cada cas.<\/p>\n

Per introduir dades espec\u00edfiques del missatge s’hauran d’introduir etiquetes a partir de les possibles, situades a la part dreta del cos del missatge.<\/p>\n

 <\/p>\n

\"Imagen55\"<\/a><\/p>\n

\n

\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Quan un usuari fa una sol\u00b7licitud en MantTest.net \u00e9s important que rebi un seguit d’avisos perqu\u00e8 pugui comprovar l’evoluci\u00f3 de la petici\u00f3. Per a aix\u00f2 el programari permet configurar un seguit de mails per defecte que enviar\u00e0 autom\u00e0ticament contenint la informaci\u00f3 de cada cas particular. El primer pas per a la definici\u00f3 dels missatges ser\u00e0 […]<\/p>\n","protected":false},"author":4,"featured_media":1932,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[148],"tags":[],"class_list":["post-1917","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tutorials"],"acf":[],"yoast_head":"\nNET-13 COM DEFINIR MAILS EN EL WORKFLOW DE SOL\u2022LICITS - TEST JG<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.testjg.es\/ca\/tutorials\/net-13-com-definir-mails-en-el-workflow-de-sol\u2022licits\/\" \/>\n<meta property=\"og:locale\" content=\"ca_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"NET-13 COM DEFINIR MAILS EN EL WORKFLOW DE SOL\u2022LICITS - TEST JG\" \/>\n<meta property=\"og:description\" content=\"Quan un usuari fa una sol\u00b7licitud en MantTest.net \u00e9s important que rebi un seguit d’avisos perqu\u00e8 pugui comprovar l’evoluci\u00f3 de la petici\u00f3. 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